Refund policy

CUTIS8 Return, Refund, Cancellation & Order Issues Policy

Thank you for choosing CUTIS8 to elevate your nightly skincare ritual. We are dedicated to delivering premium, high-performance skincare bedding to protect your skin.

Return & Exchange Policy

Due to the strict hygienic nature of our premium Grade 6A Mulberry Silk textile products, CUTIS8 cannot accept returns or exchanges on any pillow covers that have been opened, unsealed, or removed from their original packaging. We enforce this firm retail hygiene policy to ensure that every single "Cutie" receives a completely pristine, untouched skincare bedding environment.

Unopened Returns

  • 14-Day Window: We accept returns exclusively on completely unopened and factory-sealed packages within 14 days of your delivery date. 
  • Proof of Purchase: A valid proof of purchase (such as your original order confirmation email or digital receipt) is strictly required to process any return.
  • Condition Requirement: To be eligible for a return, your items must be in the exact condition you received them, completely wrapped in their original luxury protective packaging.
  • Shipping Fees: The customer is responsible for all return shipping fees.

Order Issues & Defects

At CUTIS8, we take pride in our premium materials and luxury packaging. Every system is thoroughly inspected and vacuum-sealed before shipment. If you experience an issue with your order, please review our guidelines below:

Manufacturing Defects

  • Reporting Window: You must report any manufacturing defects within 48 hours of delivery to our support care desk at cutis8official@gmail.com.
  • Submission Requirements: You must provide your order number, proof of purchase, and clear photographic proof of the manufacturing defect.
  • Return of Defective Item: To receive a new system, you must return the defective set to us using a prepaid shipping label provided by our team.
  • Resolution: Once your return is received and verified by our team, we will immediately arrange for a pristine replacement to be shipped out to you at no additional cost.

Missing Items

  • Reporting Window: Please report any missing components within 48 hours of delivery.
  • Verification: We cross-reference all weight records and inventory logs from our fulfillment center before issuing replacements.

Stolen or Lost Packages

  • Tracking Status: If your tracking information states that your package was delivered but you have not received it, please check with neighbors or your local carrier first.
  • Liability: CUTIS8 is not responsible for packages stolen after a confirmed delivery. We highly recommend shipping to a secure location.

Cancellations & Modifications

Because our internal systems are optimized to process, bundle, and prepare your pre-orders for physical assembly instantly, orders cannot be canceled, altered, modified, or intercepted once they are finalized at checkout. This absolute zero-modification rule applies to all orders immediately upon payment processing, regardless of fulfillment status.

Pre-Order Production & Timeline

  • The Process: CUTIS8 operates on a dedicated pre-order model. Once our two-week pre-order window closes, all orders are locked, and production begins immediately with our manufacturing partners.
  • Estimated Timeline: Please allow 6 to 8 weeks from the date the pre-order window closes for your premium silk system to be meticulously manufactured, safety-sealed, and shipped to our facility before making its final journey to you.
  • Commitment: Because materials are purchased and production slots are secured based on your exact checkout data, we cannot accommodate buyer's remorse, accidental orders, or timeline fatigue.

We kindly ask that you thoroughly review your cart selection, shipping address, size, and color choices prior to clicking the final payment button. If you have any questions regarding your order data before checking out, our support care desk is fully available to assist you at cutis8official@gmail.com to ensure a seamless luxury experience.